Managing a Magento store involves overseeing numerous functionalities and catering to a global audience. Business growth relies on a skilled support team that ensures stability, security, and scalability while also preparing your store for peak sales periods.
At its core, our Magento support service is designed to save you time and resources, so you can dedicate your efforts to driving your sales strategies forward.
Complete Performance Monitoring
We monitor all essential metrics to ensure your IT infrastructure runs smoothly and efficiently.
Fast Incident Response
Our team is available 24/7, ready to provide swift and effective solutions.
Professional Consultation
We follow the 80/20 strategy: 80% dedicated to thorough planning and analysis, and 20% focused on efficient execution.
Instant Solutions on the Go
A prompt response to all business-critical issues, ensuring they are resolved immediately and effectively.
Dedicated Independent Support Team
Our dedicated support team operates independently from the main team, ensuring focused and uninterrupted support for your business needs.
Reliable Security Assurance
We stay ahead of emerging vulnerabilities to keep your store protected from potential threats and attacks.
Our support team operates independently from the main development team and is available 24/7, ensuring they are always ready to promptly address and resolve any issues that arise.
Successful incident management heavily relies on the precise configuration of monitoring systems. Our experienced support team has extensive expertise with a variety of tools across multiple projects. These automated systems quickly alert relevant parties, including client-side personnel if needed, about potential issues like server downtime or low disk space, ensuring swift and effective resolution.
To guarantee transparency and reliability, we offer a Service Level Agreement (SLA). This formal commitment details specific timelines for incident response, temporary resolutions, and permanent fixes, underscoring our dedication to serving our clients effectively.
Over time, we have refined step-by-step processes for handling various scenarios, allowing us to respond swiftly and efficiently when every second counts.
Many incidents stem from server-side software or hardware configurations. Our DevOps and SysOps teams, highly experienced in Magento architecture, can optimize your hardware settings to ensure maximum performance.
Our QA team, comprising both manual testers and auto-test developers, ensures that all essential customer functionalities are protected by automated tests. This setup enables quick validation, particularly during incident resolution, to maintain high performance and reliability.
By leveraging advanced technologies, we can deploy updates seamlessly without any service interruptions—a practice known as “zero-downtime deployment.” Our goal is to ensure a 99% uptime for our clients.
As an official Adobe Solution Partner and a leading Magento Core contributor, we proactively stay ahead of potential threats by continuously monitoring OWASP TOP10 vulnerabilities and the CVE register. We ensure strict compliance with all relevant government regulations and technical standards, offering strong protection, especially for PCI-compliant merchants.
With active management of 30-50 Magento projects, we continuously offer recommendations for market-driven enhancements that could benefit your business. All you need to do is prioritize these suggestions, and we’ll assist you in staying ahead in the competitive landscape.
We have successfully developed projects of various scales and possess extensive experience across different regions. Our deep understanding of market trends and the unique characteristics of our clients’ needs enables us to create meaningful and impactful concepts. Every project we undertake is centered around people, prioritizing their needs and experiences above all else.
Managing a Magento store can be complex and time-consuming. Our expert support team ensures your store operates smoothly, securely, and efficiently, allowing you to focus on your core business. Trust us—we’ve got you covered.
